If you have an attendee that is not able to connect to the meeting it is always good to start at the very basics. Some things to check are:
- The first thing to do is ask them about their issue in order to determine what actions they are taking and what they believe is not working for them.
- Are they able to open any web pages?
- Are they prompted or do they have an open prompt to install WebEx or Zoom?
- If you send them a mail with the meeting link do they receive it? Are they able to open and connect with it?
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